FAQ
Frequently Asked Questions (FAQ)
1. What types of handbags do you sell?
At The Bag Drop, we specialize in vintage and second-hand designer handbags. Our curated collection includes iconic styles from timeless classics to trendy Y2K designs, all carefully sourced and evaluated for quality.
2. Are all of your bags authentic?
Yes, authenticity is a top priority for us. Every bag we offer undergoes a thorough inspection by our team of experts to ensure that it is 100% genuine before being listed on our website. All bags go through a double authentication process: at source and another time inhouse through our authentication partner LegitGrails. We provide an certificate of authentication with each purchase, so that our customers can be sure all items are authentic.
3. How do I know the condition of the bag I'm buying?
We provide detailed descriptions and high-quality images for every bag, including information about any wear and tear. Each product is graded based on its condition, from "like new" to "gently used," so you can make an informed decision before purchasing.
4. Do you ship outside the UK?
Currently, we only ship within the UK. We are exploring options for international shipping in the future, so stay tuned!
5. How long does delivery take?
Standard delivery within the UK typically takes 3-5 business days. We also offer express shipping for faster delivery. You will receive tracking information once your order has been dispatched.
6. Can I return a bag if I change my mind?
Yes, we accept returns within 48 hours receiving your order, as long as the item is in its original condition and packaging. Due to the nature of the bags being sold on a consignment basis, we can only offer a shop voucher upon return of the item.
7. How can I sell my pre-loved handbags to The Bag Drop?
We’re always on the lookout for unique, high-quality handbags to add to our collection. If you have a bag you'd like to sell, please contact us through our "Sell Your Bag" page with details and images, and we'll get back to you with an offer.
8. How often do you update your collection?
Our collection is updated weekly with fresh finds! Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest drops.
9. How can I contact customer service?
You can reach our customer service team by email or through the Contact Us form on our website. We aim to respond to all inquiries within 48 hours.
10. How do I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email at the bottom of any page on our website. Stay updated on our latest collections, exclusive offers, and sustainability tips!